Rapidcomm/Rapidcomm Voice FAQ

Issue

How to send a fax using RapidComm and RapidComm Voice.

Resolution

There are 3 ways to send a fax. RapidComm and RapidComm Voice both install a Print Driver during installation. This driver allows you to print out documents, or files, straight from the application they were created in. To print right out of an application, click on File, then Print. Make sure that RapidComm or RapidComm Voice is seleceted as your Printer Name and click OK.

Another method of sending a fax is to use the Sendfax Option in both RapidComm and RapidComm Voice. Do this by clicking on "Start", then "Sendfax". You will now be required to fill in the Fax Number, Name, Company, Subject and Subject Note. Once completed, click on "Attachments..." to select the file you would like to attach. We recommend you only attach text files, for RapidComm/RapidComm Voice will not be able to convert some file formats. Now click on "Send Fax".

Lastly, you can use Quickfax. This method is used to send quick notes, instead of a file or document. To send a QuickFax, click Start, QuickFax. Fill out the Fax Number, Name, Company, Subject and Quickfax Note. Once completed, click Send Fax.

Issue

How to receive a fax using RapidComm and RapidComm Voice.

Resolution

Fax Receiving is automatically enabled in both RapidComm and RapidComm Voice. To enable fax receiving, simply start RapidComm from the Windows 95 Program Menu, and your ready to receive a fax.

Note: If you would like to turn off Fax Receiving, change the Answer Mode in RapidComm to Data Only or Ignore Ring.

You can also receive a fax manually. To do so, click Start, then Manual Receive Fax.

Issue

How to send a file using RapidComm and RapidComm Voice.

Resolution

  1. Start RapidComm located in the Start/Programs section.
  2. Click on the Terminal Icon.
  3. Click on the Send File Icon
  4. You will then be prompted to specify the file you would like to send, and the Protocol to use.

Note:You will need to know the Drive and Directory of the file (By default, RapidComm points to the directory the program was installed in). Also, we recommend you use Z-Modem for File Transfers.

Issue

How to receive a file using RapidComm and RapidComm Voice.

Resolution

  1. Start RapidComm located in the Start/Programs section.
  2. Click on the Terminal Icon.
  3. Click on the Receive File Icon
  4. You will then be prompted to specify the file you would like to receive, and the Protocol to use.

Note:If you are using Z-Modem, you will have to specify the file name to save the file as. Also, Z-Modem is the protocol we recommend to use for file transfers.

Issue

How to setup Distinctive Ring under RapidComm and RapidComm Voice.

Resolution

To enable Distinctive Ring, click Setup, while in RapidComm. Scroll down and select Preferences, and place a check in the Use Distinctive Ring box. Last, you will need to set Ring A, Ring B, and Ring C, to one of the following answer modes.

  • Data Only
  • Detect Data and Fax
  • Detect Voice, Fax & Data
  • Ignore Ring

Note:While the software has Ring D as an option, the modem does not support this Ring Pattern.

Issue

How to install RapidComm under Windows 95.

Resolution

Before installing the software, the modem must be properly installed in Windows 95. To assure proper modem installation under Windows 95, download and install the latest INF file for your modem.

Installation:

To begin installation from the Connections CDROM:

  • Click Start
  • Select Run
  • If the CD does not AutoRun, browse the CD for the file USR_PC.EXE and hit Enter
  • Click on Cool Software
  • Click the RapidComm Icon

To begin installation from a 3.5" inch floppy:

  • Click Start
  • Select Run
  • Open A:\SETUP
  • Select Enter

  1. The software will now prompt you to specify the directory you would like RapidComm to be installed in. We recommend you use the default directory.
  2. You now will be asked if you would like to use the RapidComm Printer as your default printer driver. This option is not required and can be selected at a later time in the Printer Control Panel.
  3. Installation is now complete. You will have to restart Windows before using RapidComm.
  4. To setup the modem and general properties, Double-click on the RapidComm Icon.
  5. You now will be required to fill in your Name, Company, Voice Number, Fax Number, Data Number and Area Code. After filling out this information, click Next to continue.
  6. Next you will be required to fill in your Address, City, State, Country, Zip Code and Email Address (If you have a email address). After filling this information out, click Next to Continue.
  7. The Setup Wizard will now ask you what modem you would like to use. You are allowed to use any modems that are already installed in the Windows Control Panel/Device Manager. Select the modem you would like to use with RapidComm.
  8. After the modem properties have been detected, click finish.

Note: If you would like to run RapidComm at Windows startup, place a checkmark in the box prompting you to do so (In the upper corner).

Issue

How to install RapidComm Voice under Windows 95.

Resolution

Before installing the software, the modem must be properly installed in Windows 95. Please Reference our Installing a USRobotics Sportster Voice modem in Windows 95 document.

Installation:

To begin installation from the Connections CDROM:

  • Click Start
  • Select Run
  • If the CD does not AutoRun, browse the CD for the file USR_PC.EXE and select Enter.
  • Click Cool Software
  • Click RapidComm Voice Icon

To begin installation from 3.5" inch floppy:

  • Click Start
  • Select Run
  • Open A:\SETUP
  • Hit Enter

  1. You will be prompted to specify the directory you would like RapidComm Voice to be installed to. We recommend the default directory.
  2. You will then be asked if you would like to use the RapidComm Voice Printer as your default printer driver. This option is not required and can be selected at a later time in the Printer Control Panel.
  3. Setup will also ask if you would like to use the RapdiComm Voice ScreenSaver as the default. This is not required and can be selected at a later time.
  4. Installation is now complete. Restart Windows before running RapidComm Voice.
  5. To setup up the modem and general properties, double-click RapidComm Voice Icon. The Setup Wizard will prompt you along. Click Next to continue.
  6. Fill in you Name, Company, Voice Number, Fax Number, Data Number and Area Code when requested. After completed, click Next.
  7. Then fill in your Address, City, State, Country, Zip Code and Email Address(If you have an email address). Click Next.
  8. The Setup Wizard will now ask you which modem you would like to use. You are able to use any modem currently installed in the Windows Control Panel/Device Manager. Pick the appropriate Voice modem.
  9. After the modem properties have been detected, setup will prompt you to use Single or Multiple Mailboxes. If you require more then one, select Multiple.
  10. Click Finish

Note:If you would like to run RapidComm Voice at Windows startup, place a checkmark in the box prompting you to do so(In the upper corner).

  1. Setup is now complete! If you would like to setup your MailBox, Double-click RapidComm Voice Icon.
  2. Click Microphone Icon, then Record, to begin recording your greeting.
  3. You now are ready to start receiving Faxes or Voice Calls.

Issue

How to change the Record and Playback, inputs and outputs, under RapidComm Voice for Windows 95.

Resolution

To change the recording device, open RapidComm Voice. Click Setup, then Voice. You have the following options:

  • Microphone (Modem)
  • Microphone (Sound Card)
  • Handset

To change the playback device, open RapidComm Voice. Click Setup, then Voice. You have the following options:

  • Speaker (Modem)
  • Speaker (Sound Card)
  • Handset