Technical Bulletin 3055 - 09/29/97 Configure Windows 9x For Internet Services  

 
Bulletin Number 3055
"Configure Windows 9x For Internet Services"
Last Reviewed - August, 2000

Purpose

Use this guide to resolve issues you may be experiencing as you attempt to connect with your Internet Service Provider (ISP)in a Windows 95 operating system.

This Bulletin provides you with the steps necessary to switch to Windows 95 Dial-Up Networking and to connect with your ISP.

Before You Begin

Contact your ISP and ask the following questions. Write down the answers, youšll need them to follow the steps suggested in this Bulletin.
  • What is the area code and phone number of your ISP Host?
  • What is the Domain?
  • DNS Server Search Order?
  • Do you use Dynamic Addressing?
  • Are there any unique settings that you require?

Windows 95 Disk(s)

At the end of each series of the following steps, you may be prompted to insert your Windows 95 Installation disketes or CD-ROM. You will need to have all of your Windows 95 disk(s).

Those of you who do not have the disk(s) available may refer to the Special Note that appears at the end of this Bulletin.

Install Dial Up Networking

Follow these steps to install Windows 95 dial up networking on your computer.
  1. Click Start:Settings:Control Panel.
  2. Choose Add/Remove Programs.
  3. Select the Windows Setup tab, Components Window will appear.
  4. Highlight Communications and click Details.
  5. Click Dial Up Networking and you will see a check mark next to that item.
  6. Click OK:OK.

Dial Up Adapter And TCP/IP Protocol

Follow these steps to assure that TCP/IP is installed. These are the communications protocols established for internet activities. Windows 95 may ask you to restart your computer during these steps. We suggest that you answer NO to this option. We will prompt you in the section of this Bulletin labeled, Dial-Up Icon Properties, to restart your system.
  1. Click Start:Settings:Control Panel.
  2. Double click Network.
  3. Click the Configuration tab.
  4. Check that the Network window includes the following:

    • Client For Microsoft Networks
    • Dial Up Adapter
    • TCP/IP Dial Up Adapter

  5. If any of these items are missing then see the sections below to install that missing element.

Client For Microsoft Networks

These are steps to install a Dial Up Adapter in your Windows 95.
  1. Click Start:Settings:Control Panel.
  2. Double click Network.
  3. Click Client from the Select Network Component Type window.
  4. Click Add and Select Network Client will open.
  5. Look for the Manufacturers Panel and select Client For Microsoft Networks there.
  6. Click OK.

Dial-Up Adapter

Here are the steps to install a Dial-Up Adapter to your Windows 95.
  1. Click Start:Settings:Control Panel.
  2. Double click Network.
  3. Click Add and select Adapter from Select Network Component Type window.
  4. Click Add; the Select Network Client window will open.
  5. Select Microsoft and then Dial-Up Adapter.
  6. Click OK.

TCP/IP

Here are steps to install TCP/IP internet protocols.
  1. Click Start:Settings:Control Panel.
  2. Double click Network.
  3. Click Add and select Protocol from the Select Network Component Type window.
  4. Click Add and the Network Protocol Window will open.
  5. Select Microsoft from the Manufacturers panel.
  6. Click TCP/IP and then OK.

Dynamic Address TCP/IP

Use these steps to configure the TCP/IP internet protocols that you will need for most ISPs.

This Bulletin assumes that your ISP uses dynamic addressing. That is to say, each time you connect to the internet a different IP address is used at the server site.

If you suspect that your ISP is using a different protocol than dynamic then contact them to confirm this.

  1. Click Start:Settings:Control Panel.
  2. Double click Network.
  3. Select TCP/IP Dial Up Adapter from the list of installed network components.
  4. Click Properties.
  5. Click each tab listed on the left of the chart below then check each aspect listed on the right.

    Tab Check
    IP Address Is OBTAIN IP ADDRESS AUTOMATICALLY selected?

    Wins Configuration Is USE DHCP FOR WINS RESOLUTION selected?

    Gateway Nothing should be selected here.

    Bindings Is CLIENT FOR MICROSOFT NETWORKS selected?
    Advanced Nothing should be selected here.

    DNS Configuration Is DISABLE DNS selected?

    Be sure that your Host, Domain and DNS Server Search Order match those that you noted in the section of this Bulletin labeled Before You Begin.

  6. Click OK, shutdown and restart your computer.

Connection Icon

Follow these steps to set up a connection icon in Windows 95 for your ISP.
  1. Double click My Computer.
  2. Choose Dial-Up Networking.

    • If this is the first time that you are using Dial-Up, a Wizard will automatically start.
    • If you have used Dial Up networking before or the Wizard does not start then select MAKE A NEW CONNECTION icon to start the Wizard.

  3. The wizard will ask for the name for your connection, we suggest using the name of your ISP.
  4. The wizard will ask you to select the modem to be used for internet connections. Click your model of 3Com Megahertz PC Card.
  5. Click Next.
  6. Type the area code and phone number of your internet service provideršs host. If you are uncertain of this then please go to the section of this Bulletin labeled Before You Begin.
  7. Click Next:Finished.

Dial-Up Icon Properties

Follow these steps to configure the Dial-Up Icon properties.
  1. Go to Dial-Up Networking and right click on your new internet icon.
  2. Select Properties and click Server Type.
  3. Select the Point to Point Protocol (PPP): Windows 95 item from the drop down list in the Type Of Dial-Up Server panel.
  4. Look at each item listed on the left of the chart below then check each aspect listed on the right.

    Item Check
    Advanced Options Nothing should be checked here.

    Allowed Network Protocols Is TCP/IP checked? NETBEUI and IPX/SPX off?

    TCP/IP Settings Is Obtain an IP Address selected? Are USE IP HEADER COMPRESSION and USE DEFAULT GATEWAY ON GATEWAY enabled?

  5. Click OK in the TCP/IP Settings and Server Types window.
  6. Click Configure to open Modem Properties.
  7. Click the General tab and check that...

    ...MAXIMUM SPEED is 38400 if you have a 14.4 PC Card or 57600 if you have a 28.8 PC Card.

    ...ONLY CONNECT AT THIS SPEED is not selected.

  8. Click OK in Modem Properties and My connection.
  9. Shut down and restart Windows 95.

Note

Follow these steps if you do not have Windows 95 disks and your system is requesting that you insert those disk(s). These steps are designed to help those of you who purchased systems with preinstalled Windows 95.
  1. Click OK after your system asks for Windows 95 disk #2. The system will respond with the file it could not find. For example, it may say COULD NOT FIND NETAPI.DLL.
  2. Click Start:Find:Files or Folders to find the file that it needs.
  3. At Find: All Files window, type the filename, for example NETAPI.DLL, and click Find Now.
  4. The system will now display the path of the file. For example, it may say C:\WINDOWS\SYSTEM\NETAPI.DLL.
  5. Type the correct path that you just located in the Set Up window where you were prompted to insert a Windows 95 disk.
  6. If your system asks for other Windows 95 disks return to Step 1 of this section. If your system does not then you will not need to refer to this section until you are prompted to insert Windows 95 disks again.